(cross posted in many places because I feel this information needs to get out and because at this point I think it is funny)
So this has been ongoing now for about two weeks.
My Amazon payment account got hacked. ONLY my Amazon payment account. But I got a little excited since they could conceivably have gotten my banking information from that.
First Amazon said my email had to have been hacked. Well, then they would have had not only my banking info but other very possible sensitive information. The hacker changed my password on my Amazon payment account (which Amazon makes me use to get my money off Mechanical Turk jobs) but nothing else has been touched. But anyway – it’s all my fault.
They said they could close my account, or temporarily disable it, investigate and re-enable. They told me if they closed it I would lose all of my books, games, apps and other digital purchases. I’ve been buying books and games through them for nearly 20 years and have literally OVER ONE THOUSAND kindle books. So they said if they disabled it, I would get the account back unchanged.
They did disable it. They never re-enabled it or got back to me about any investigation. I called and had it re-enabled. Only to discover that my books, apps, and games were all gone. All my order history, reviews, author page, etc. was gone. I don’t have the courage to even go look at my Mechanical Turk and Kindle publishing accounts.
I’ve contacted them several times since and they keep saying they’ll investigate and get back to me. Last night I bought a book, but I can’t get it sent to any of my devices because – surprise – I don’t have any devices registered on my stripped account. So I tried to chat with them again.
As a piece of pure comedy – here’s a transcript of that chat.